Customer Support

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges are calculated at checkout based on your shipping address and the carrier selection. The final cost will be displayed before you complete your order.


Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

Returns

Items must be returned within 14 days of delivery in their original, unused condition with all tags attached.

Refunds

Refunds will be issued once the returned item is received and inspected. Please allow 5-7 business days for the refund to be processed.

Non-Returnable Items

Personalized or special order items are non-refundable unless defective or damaged upon arrival.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

To initiate a return or refund, please contact our support team with your order details.

We accept major credit cards, debit cards, and secure payment methods through credit card processor.

o minimize waste, orders are processed within 1 business day. Items that are in stock are shipped within 1 to 2 business days, with an estimated delivery time of 5 to 7 days. Special orders may require additional processing time, and we will provide an estimated delivery date upon confirmation.

We use WooCommerce and Stripe to ensure that your shopping experience is safe and secure. All transactions are encrypted, and your payment information is protected.

Once your order is placed, you will receive an order confirmation email. We will then process your order and provide tracking information as soon as your package ships.

Yes! An order receipt and invoice will be emailed to you immediately after payment. If you do not receive it, please check your junk/spam folder. If you still cannot find it, feel free to contact us for assistance.

For further inquiries, please reach out to our support team. Happy shopping!

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